Chasing money is nobody's favourite job, so it gets done in bursts - a batch of reminders when cash runs tight, then silence - and debtors drift to 60 and 90 days. TwinMind's credit-control AI ages every debtor against its own terms and walks each overdue account down a fixed escalation ladder - polite, then firm, then final - in your voice and on your letterhead. It reads the replies, parks a promise-to-pay, pauses on a dispute, and only pulls you in for the genuinely stuck accounts. Your DSO comes down while your inbox stays quiet.
A live view of the system reading the debtor ledger, ageing every account, and stepping each overdue invoice down the reminder ladder - promises parked, disputes paused, the hard cases handed to a person. Pause it, speed it up, or replay it.
Set the tone and the cadence once. The system runs every account to that playbook, every day, and only interrupts you when a case genuinely needs judgement.
Outstanding invoices are aged per client against their own payment terms - current, 30, 60, 90+ days - in real time, so nothing slips through.
Reminders go out the day an invoice falls due and step up in tone - a friendly nudge, then firm, then final - in your voice and on your letterhead. Every account, every day, never in bursts.
A promise-to-pay is detected, parked and followed up. A dispute pauses that account's chase and is flagged with context. Everything is logged.
Only the genuinely stuck accounts are handed to a person for a live call - with the full history attached, so you step in exactly where a human belongs.
Each overdue account walks the same fixed ladder on schedule, in your wording and branding. The reply decides the next move: a promise-to-pay is parked, a dispute pauses the chase, and a stuck account is escalated to you.
Every dollar outstanding, bucketed by age and updated continuously. Hover any bucket to see the balance and what the system is already doing about it - so the money trapped on your ledger is never a surprise.
One system runs the whole receivables playbook - so the money you are already owed converts to cash days-to-weeks sooner.
Each invoice aged against its own payment terms, in real time - current, 30, 60, 90+ - so an overdue account is caught the day it falls due, not next month.
Reminder 1, then 2, then 3, then final - stepping up in tone on schedule, automatically, for every account at once.
Your wording, tone and branding, on your letterhead. Most recipients can't tell a human didn't send it - they just pay on time.
A promise is detected, parked with its date and followed up - so a "next Friday" is never quietly forgotten.
A dispute stops that account's chase immediately and is flagged to you with the context, so you handle the relationship while everything else keeps running.
Who owes what, how overdue, and what has already been done about it - one screen instead of a spreadsheet and a memory.
It chases relentlessly and consistently - but you set the rules, keep the sensitive calls, and can always see why anything was sent.
Nothing awkward auto-sends. A person takes the live calls and the delicate accounts - the system just makes sure they land on your desk with the full history, not lost in an inbox.
It reads outstanding invoices from your accounting system and writes payment promises and statuses back - your books stay the single source of truth.
The timing, the wording and the escalation thresholds are all yours to set. Polite for key clients, firmer for chronic late payers - your call.
"What have we already done about this account?" is always answerable - a full, timestamped trail of every reminder, reply and decision.
Hosted in Australia; your debtor data stays onshore, aligned with the Privacy Act reforms.
You own the system and the code. Extend it, tune it, or fold it into a wider finance autopilot when you're ready.
Credit control is assembled from pieces already live for Australian businesses - reading email, matching payments, and answering questions over big ledgers.
Our inbound-email parsers already turn messy replies into structured data - the same backbone that reads a "we'll pay Friday" and parks the promise.
A 16-stage reconciliation engine ties payments to invoices - handling part-payments and grouped settlements - so "paid or not" is never a manual hunt.
99% of supplier invoices auto-matched with three AI models cross-checking each other - the same finance-grade rigour applied to your receivables.
The same engine answers questions over millions of records in under a second, so your aged-debtors view is always current, never a stale export.
Book a free meeting and we'll show you, on your real debtor ledger, exactly what an autonomous credit-control system would recover - and what it would take to build it.
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Live video & voice calls run 9am-5pm Brisbane; chat, the AI assistant and email are open any time. Calls are transcribed live into your chat, so everything you discuss stays right here in your messages.